Privacy Policy — Fil Good Therapy

Introduction

Fil Good Therapy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website filgoodtherapy.com and use our services.

Information We Collect

Personal Information

When you book a session or contact us, we may collect:

Name, email address, and phone number
Pronouns (optional)
Timezone and country information
Payment information (processed securely via Stripe)
Session booking details and preferences

Clinical Information

Session notes and clinical information are encrypted using AES-256-GCM encryption at the application level and stored securely. Only authorized practitioners can access this information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, and browsing patterns. This information is used to improve our website experience.

How We Use Your Information

To provide and manage therapy services
To process bookings and payments
To send appointment confirmations and reminders
To communicate with you about your care
To improve our website and services
To comply with legal and regulatory obligations

Data Security

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal information, including:

AES-256-GCM encryption for all clinical session notes
Secure HTTPS connections for all data transmission
Payment processing through PCI-compliant Stripe infrastructure
Access controls limiting data access to authorized personnel
Regular security reviews and updates

Third-Party Services

We use the following third-party services to operate our platform:

Stripe — Payment processing (PCI DSS compliant)
Resend — Email delivery for confirmations and reminders
doxy.me — HIPAA-compliant video conferencing for sessions
PostgreSQL — Secure database hosting
AWS — Cloud infrastructure and hosting

Each of these services has its own privacy policy governing how they handle your data.

Confidentiality

As a Registered Psychotherapist, I am bound by professional and legal obligations to maintain the confidentiality of client information. Information shared during therapy sessions is kept confidential except in specific circumstances required by law, including:

Risk of harm to yourself or others
Suspected child abuse or neglect
Court orders or legal requirements
With your written consent

Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for non-essential communications
Request a copy of your data in a portable format

Cookies

Our website uses essential cookies required for authentication and site functionality. We do not use advertising or tracking cookies. You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Clinical records are retained in accordance with professional regulatory requirements (typically 10 years after the last client contact or 10 years after a minor client turns 18).

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: hello@filgoodtherapy.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date.