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Terms of Service

Last updated: February 2026

Agreement to Terms

By accessing or using the Fil Good Therapy website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

Fil Good Therapy provides online psychotherapy and counselling services via secure video conferencing (doxy.me). Our services include individual psychotherapy, youth psychotherapy (16+), couples therapy, co-therapy, integrated energy healing, and customised workshops.

Services are provided by Ojasvi Bhardwaj, a Registered Psychotherapist. Therapy services are not a substitute for emergency medical care. If you are in crisis, please contact your local emergency services or a crisis hotline.

Booking and Scheduling

  • Sessions must be booked through our online booking system
  • Booking confirmation will be sent via email
  • You are responsible for joining the session on time via the provided doxy.me link
  • Session times are displayed in your detected timezone; please verify the time zone is correct when booking

Cancellation and Rescheduling Policy

  • Cancellations must be made at least 24 hours before the scheduled session
  • Late cancellations (less than 24 hours notice) may be charged the full session fee
  • No-shows will be charged the full session fee
  • Rescheduling requests are subject to availability and should be made at least 24 hours in advance
  • The therapist reserves the right to cancel or reschedule sessions when necessary, with as much notice as possible

Fees and Payment

  • Session fees are displayed at the time of booking in Canadian Dollars (CAD), Indian Rupees (INR), or US Dollars (USD)
  • Payment is collected at the time of booking through our secure payment processor (Stripe)
  • Free consultations (30 minutes) do not require payment
  • Invoices can be provided for insurance reimbursement purposes upon request

Informed Consent

By booking a therapy session, you acknowledge that:

  • You are voluntarily seeking therapy services
  • Therapy outcomes cannot be guaranteed
  • You have the right to terminate therapy at any time
  • Confidentiality will be maintained except in legally mandated situations
  • Sessions conducted via video are subject to the inherent limitations of telehealth

Telehealth Considerations

Our sessions are conducted via doxy.me, a HIPAA-compliant video platform. By using our telehealth services, you understand that:

  • A stable internet connection is required for video sessions
  • You are responsible for ensuring a private environment during sessions
  • Technical difficulties may occasionally interrupt sessions
  • If a session is disrupted, we will attempt to reconnect or reschedule

Intellectual Property

All content on the Fil Good Therapy website, including text, graphics, logos, images, and blog posts, is the property of Fil Good Therapy and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without written permission.

Limitation of Liability

Fil Good Therapy provides services in good faith and to the best of our professional ability. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

Governing Law

These Terms of Service are governed by the laws of the Province of Ontario, Canada. Any disputes arising from these terms will be resolved in the courts of Ontario.

Contact

For questions about these Terms of Service, please contact us at hello@filgoodtherapy.com.